FAQs

FAQs

FAQs

If you have any further questions, please feel free to reach out anytime to support@aerlune.com, we'll answer as soon as we can.

If you have any further questions, please feel free to reach out anytime to support@aerlune.com, we'll answer as soon as we can.

If you have any further questions, please feel free to reach out anytime to support@aerlune.com, we'll answer as soon as we can.

How quickly does it start working on clothes?

Some effects are almost immediate, such as the fresh herbal fragrance that begins to circulate within hours. Deep purification, including eliminating embedded odors, mold, and bacteria, may take longer depending on your closet’s condition. For freshness and protection to reach it's full effectiveness, keep on for at least 72 hours (we recommend you always have Aerlune on)

Does it require any maintenance or filter replacements?

No maintenance or filter replacements are needed. Simply replace the aromatherapy capsule when desired. Our devices are made with care, to last.

How long does each aromatherapy capsule last?

Each capsule provides continuous fragrance and protection for up to 90 days, depending on your chosen intensity setting. Therefore a box would last you up to around 9 months. 

I've heard ionizers can dry out the air. Should I be concerned?

That concern is valid for some cheap or outdated ionizers that flood the air with ions or ozone. But Aerlune is different. It uses a self-regulating ionization module with no fans, no UV bulbs, and no chemical output. The result: a gentle, continuous purification process without drying the air or creating harmful byproducts.

Can it cause static electricity or damage to delicate fabrics?

No. Aerlune's ion output is carefully calibrated to stay within a neutral range — purifying without overcharging the air. That means no unwanted static buildup and no risk to silks, cashmere, or other sensitive materials. Your fabrics stay crisp, not clingy.

How far away should my clothes be from the device?

Aerlune is designed to purify the entire wardrobe space from a fixed position. It doesn’t require direct contact or proximity to work. Simply attach it to an inner wall or shelf of your closet, and let it quietly do its job. No repositioning, no airflow management needed.

Does it help prevent musty odors during seasonal storage?

Yes. Aerlune continuously circulates purified, fragrant air throughout your closet, preventing moisture buildup and musty odors commonly found in seasonal storage. Your garments remain fresh, clean, and ready to wear – no matter how long they’re stored.

Can I use it for anything other than wardrobes?

Yes. While designed for wardrobes, it can also be used in enclosed spaces like bedrooms, shoe cabinets, linen closets, workplaces, or storage compartments to keep them fresh and protected.

How do I track my order?

Once your unit passes our 4-stage quality control and ships out, you’ll have two simple ways to track your order live:

 

1) Use our Track Order page
No login needed. Just head to our Track Order page (linked at the bottom of any page), enter your order number and email, and you’ll see real-time updates.

 

2) Log in to your account
If you created an account at checkout, simply log in and go to the Orders section to view your tracking details and order history.

Will one device cover my entire wardrobe?

For most standard closets, one device provides full coverage. If you have an especially large walk-in wardrobe, using two units ensures optimal purification and fragrance distribution throughout the entire space.

Is it safe to use around pets?

Yes. Aerlune  is designed to be safe for households with pets. Unlike some older ionizer-based air purifiers that release excessive ozone and dry out the air — which can potentially harm small animals — Aerlune maintains balanced ion output and operates in a closed wardrobe space. Your pets stay safe while your clothes stay fresh.

What makes you different from regular air fresheners or sachets?

Unlike traditional air fresheners or sachets that only mask odors, Aerlune actively purifies the air using advanced ionization technology while releasing natural botanical fragrances. It doesn’t just cover up unwanted smells – it neutralizes bacteria, repels insects, and keeps your wardrobe truly fresh and protected. Its smart self-assessing technology ensures optimal purification for each of your different garments.

Does the device release ozone?

No. Aerlune uses advanced plasma ionization technology that emits either zero or ultra-low levels of ozone — always within the safe limits defined by the FDA and EPA (0.05 ppm or less). It’s specifically engineered for enclosed spaces like wardrobes, ensuring clean air without compromising safety.

Is it safe for people with skin sensitivities or respiratory concerns?

Yes. Aerlune operates without diffusing allergens, irritants, or synthetic chemicals. Its ionization process neutralizes odors and microbes in the air, not on your skin — so even the most sensitive users can enjoy clean air without irritation.

Will using Aerlune affect the color or texture of my delicate fabrics?

No. Aerlune’s purification process is entirely non-contact and chemical-free for fabrics. The gentle herbal fragrances and plasma ion technology are safe for all materials, including delicate silks, cashmere, and specialty garments, ensuring your clothes remain as pristine as the day you stored them.

Is it safe to use around children, and what about allergies?

Yes. Aerlune is safe for use around children as it operates with non-toxic plasma ion technology and natural herbal fragrances. The ingredients are carefully selected to be gentle and hypoallergenic, minimizing any risk of irritation. However, if your child has specific plant or herbal allergies, we recommend checking the capsule ingredients before use.

Does it make clothes smell strong or is it subtle?

The fragrance is subtle and refined, designed to keep your clothes smelling fresh without being overpowering. It creates a clean, pleasant scent that complements your natural wardrobe and personal fragrances.

Will the wall mount come off over time?

We get it - nobody wants a product falling off their closet wall. That’s why we use premium industrial-grade adhesives designed for long-term hold on most closet surfaces. 

 

To date, with hundreds of units shipped, we haven’t had a single reported case of the mount coming off.
However, please make sure to follow the mounting instructions carefully to ensure zero issues.

How quickly does it start working on clothes?

Some effects are almost immediate, such as the fresh herbal fragrance that begins to circulate within hours. Deep purification, including eliminating embedded odors, mold, and bacteria, may take longer depending on your closet’s condition. For freshness and protection to reach it's full effectiveness, keep on for at least 72 hours (we recommend you always have Aerlune on)

Does it require any maintenance or filter replacements?

No maintenance or filter replacements are needed. Simply replace the aromatherapy capsule when desired. Our devices are made with care, to last.

How long does each aromatherapy capsule last?

Each capsule provides continuous fragrance and protection for up to 90 days, depending on your chosen intensity setting. Therefore a box would last you up to around 9 months. 

I've heard ionizers can dry out the air. Should I be concerned?

That concern is valid for some cheap or outdated ionizers that flood the air with ions or ozone. But Aerlune is different. It uses a self-regulating ionization module with no fans, no UV bulbs, and no chemical output. The result: a gentle, continuous purification process without drying the air or creating harmful byproducts.

Can it cause static electricity or damage to delicate fabrics?

No. Aerlune's ion output is carefully calibrated to stay within a neutral range — purifying without overcharging the air. That means no unwanted static buildup and no risk to silks, cashmere, or other sensitive materials. Your fabrics stay crisp, not clingy.

How far away should my clothes be from the device?

Aerlune is designed to purify the entire wardrobe space from a fixed position. It doesn’t require direct contact or proximity to work. Simply attach it to an inner wall or shelf of your closet, and let it quietly do its job. No repositioning, no airflow management needed.

Does it help prevent musty odors during seasonal storage?

Yes. Aerlune continuously circulates purified, fragrant air throughout your closet, preventing moisture buildup and musty odors commonly found in seasonal storage. Your garments remain fresh, clean, and ready to wear – no matter how long they’re stored.

Can I use it for anything other than wardrobes?

Yes. While designed for wardrobes, it can also be used in enclosed spaces like bedrooms, shoe cabinets, linen closets, workplaces, or storage compartments to keep them fresh and protected.

How do I track my order?

Once your unit passes our 4-stage quality control and ships out, you’ll have two simple ways to track your order live:

 

1) Use our Track Order page
No login needed. Just head to our Track Order page (linked at the bottom of any page), enter your order number and email, and you’ll see real-time updates.

 

2) Log in to your account
If you created an account at checkout, simply log in and go to the Orders section to view your tracking details and order history.

Will one device cover my entire wardrobe?

For most standard closets, one device provides full coverage. If you have an especially large walk-in wardrobe, using two units ensures optimal purification and fragrance distribution throughout the entire space.

Is it safe to use around pets?

Yes. Aerlune  is designed to be safe for households with pets. Unlike some older ionizer-based air purifiers that release excessive ozone and dry out the air — which can potentially harm small animals — Aerlune maintains balanced ion output and operates in a closed wardrobe space. Your pets stay safe while your clothes stay fresh.

What makes you different from regular air fresheners or sachets?

Unlike traditional air fresheners or sachets that only mask odors, Aerlune actively purifies the air using advanced ionization technology while releasing natural botanical fragrances. It doesn’t just cover up unwanted smells – it neutralizes bacteria, repels insects, and keeps your wardrobe truly fresh and protected. Its smart self-assessing technology ensures optimal purification for each of your different garments.

Does the device release ozone?

No. Aerlune uses advanced plasma ionization technology that emits either zero or ultra-low levels of ozone — always within the safe limits defined by the FDA and EPA (0.05 ppm or less). It’s specifically engineered for enclosed spaces like wardrobes, ensuring clean air without compromising safety.

Is it safe for people with skin sensitivities or respiratory concerns?

Yes. Aerlune operates without diffusing allergens, irritants, or synthetic chemicals. Its ionization process neutralizes odors and microbes in the air, not on your skin — so even the most sensitive users can enjoy clean air without irritation.

Will using Aerlune affect the color or texture of my delicate fabrics?

No. Aerlune’s purification process is entirely non-contact and chemical-free for fabrics. The gentle herbal fragrances and plasma ion technology are safe for all materials, including delicate silks, cashmere, and specialty garments, ensuring your clothes remain as pristine as the day you stored them.

Is it safe to use around children, and what about allergies?

Yes. Aerlune is safe for use around children as it operates with non-toxic plasma ion technology and natural herbal fragrances. The ingredients are carefully selected to be gentle and hypoallergenic, minimizing any risk of irritation. However, if your child has specific plant or herbal allergies, we recommend checking the capsule ingredients before use.

Does it make clothes smell strong or is it subtle?

The fragrance is subtle and refined, designed to keep your clothes smelling fresh without being overpowering. It creates a clean, pleasant scent that complements your natural wardrobe and personal fragrances.

Will the wall mount come off over time?

We get it - nobody wants a product falling off their closet wall. That’s why we use premium industrial-grade adhesives designed for long-term hold on most closet surfaces. 

 

To date, with hundreds of units shipped, we haven’t had a single reported case of the mount coming off.
However, please make sure to follow the mounting instructions carefully to ensure zero issues.

Will the wall mount come off over time?

We get it - nobody wants a product falling off their closet wall. That’s why we use premium industrial-grade adhesives designed for long-term hold on most closet surfaces. 

 

To date, with hundreds of units shipped, we haven’t had a single reported case of the mount coming off.
However, please make sure to follow the mounting instructions carefully to ensure zero issues.

How quickly does it start working on clothes?

Some effects are almost immediate, such as the fresh herbal fragrance that begins to circulate within hours. Deep purification, including eliminating embedded odors, mold, and bacteria, may take longer depending on your closet’s condition. For freshness and protection to reach it's full effectiveness, keep on for at least 72 hours (we recommend you always have Aerlune on)

Does it require any maintenance or filter replacements?

No maintenance or filter replacements are needed. Simply replace the aromatherapy capsule when desired. Our devices are made with care, to last.

How long does each aromatherapy capsule last?

Each capsule provides continuous fragrance and protection for up to 90 days, depending on your chosen intensity setting. Therefore a box would last you up to around 9 months. 

I've heard ionizers can dry out the air. Should I be concerned?

That concern is valid for some cheap or outdated ionizers that flood the air with ions or ozone. But Aerlune is different. It uses a self-regulating ionization module with no fans, no UV bulbs, and no chemical output. The result: a gentle, continuous purification process without drying the air or creating harmful byproducts.

Can it cause static electricity or damage to delicate fabrics?

No. Aerlune's ion output is carefully calibrated to stay within a neutral range — purifying without overcharging the air. That means no unwanted static buildup and no risk to silks, cashmere, or other sensitive materials. Your fabrics stay crisp, not clingy.

How far away should my clothes be from the device?

Aerlune is designed to purify the entire wardrobe space from a fixed position. It doesn’t require direct contact or proximity to work. Simply attach it to an inner wall or shelf of your closet, and let it quietly do its job. No repositioning, no airflow management needed.

Does it help prevent musty odors during seasonal storage?

Yes. Aerlune continuously circulates purified, fragrant air throughout your closet, preventing moisture buildup and musty odors commonly found in seasonal storage. Your garments remain fresh, clean, and ready to wear – no matter how long they’re stored.

Can I use it for anything other than wardrobes?

Yes. While designed for wardrobes, it can also be used in enclosed spaces like bedrooms, shoe cabinets, linen closets, workplaces, or storage compartments to keep them fresh and protected.

Will the wall mount come off over time?

We get it - nobody wants a product falling off their closet wall. That’s why we use premium industrial-grade adhesives designed for long-term hold on most closet surfaces. 

 

To date, with hundreds of units shipped, we haven’t had a single reported case of the mount coming off. However, please make sure to follow the mounting instructions carefully to ensure zero issues.

Will one device cover my entire wardrobe?

For most standard closets, one device provides full coverage. If you have an especially large walk-in wardrobe, using two units ensures optimal purification and fragrance distribution throughout the entire space.

Is it safe to use around pets?

Yes. Aerlune  is designed to be safe for households with pets. Unlike some older ionizer-based air purifiers that release excessive ozone and dry out the air — which can potentially harm small animals — Aerlune maintains balanced ion output and operates in a closed wardrobe space. Your pets stay safe while your clothes stay fresh.

What makes you different from regular air fresheners or sachets?

Unlike traditional air fresheners or sachets that only mask odors, Aerlune actively purifies the air using advanced ionization technology while releasing natural botanical fragrances. It doesn’t just cover up unwanted smells – it neutralizes bacteria, repels insects, and keeps your wardrobe truly fresh and protected. Its smart self-assessing technology ensures optimal purification for each of your different garments.

Does the device release ozone?

No. Aerlune uses advanced plasma ionization technology that emits either zero or ultra-low levels of ozone — always within the safe limits defined by the FDA and EPA (0.05 ppm or less). It’s specifically engineered for enclosed spaces like wardrobes, ensuring clean air without compromising safety.

Is it safe for people with skin sensitivities or respiratory concerns?

Yes. Aerlune operates without diffusing allergens, irritants, or synthetic chemicals. Its ionization process neutralizes odors and microbes in the air, not on your skin — so even the most sensitive users can enjoy clean air without irritation.

Will using Aerlune affect the color or texture of my delicate fabrics?

No. Aerlune’s purification process is entirely non-contact and chemical-free for fabrics. The gentle herbal fragrances and plasma ion technology are safe for all materials, including delicate silks, cashmere, and specialty garments, ensuring your clothes remain as pristine as the day you stored them.

Is it safe to use around children, and what about allergies?

Yes. Aerlune is safe for use around children as it operates with non-toxic plasma ion technology and natural herbal fragrances. The ingredients are carefully selected to be gentle and hypoallergenic, minimizing any risk of irritation. However, if your child has specific plant or herbal allergies, we recommend checking the capsule ingredients before use.

Does it make clothes smell strong or is it subtle?

The fragrance is subtle and refined, designed to keep your clothes smelling fresh without being overpowering. It creates a clean, pleasant scent that complements your natural wardrobe and personal fragrances.

How do I track my order?

Once your unit passes our 4-stage quality control and ships out, you’ll have two simple ways to track your order live:

 

1) Use our Track Order page
No login needed. Just head to our Track Order page (linked at the bottom of any page), enter your order number and email, and you’ll see real-time updates.

 

2) Log in to your account
If you created an account at checkout, simply log in and go to the Orders section to view your tracking details and order history.